Aurelle Sleep™ Terms of Service

By accessing or using this website, you agree to follow these Terms. If you do not agree with any part of these Terms, please stop using the website.

1. Store Information

This website is operated under the brand Aurelle Sleep™.

Company Name: Vivre Luxe
Business Address: 1933 S Broadway #1020, Los Angeles, CA 90007, United States

In these Terms, “we,” “our,” and “us” refer to Aurelle Sleep™ and its operating company. “You” refers to customers, visitors, and users of this website.

2. Website Use

You may use this website for lawful browsing, shopping, and customer support purposes. You agree not to misuse the website, interfere with its normal operation, or attempt to access areas that are not intended for public use.

You also agree not to use the website in a way that may damage, disable, overload, disrupt, or impair the store experience for other customers or visitors.

3. Customer Information

When placing an order or contacting us, you agree to provide accurate, current, and complete information.

Incorrect or incomplete details may affect order processing, delivery, customer support, cancellation review, return review, or refund handling. Customers are responsible for reviewing order details before completing checkout.

4. Product Information

We make reasonable efforts to present product information clearly, including descriptions, images, dimensions, colors, materials, care guidance, included items, and available size options.

Slight differences may occur due to screen settings, lighting, photography, packaging updates, textile production, or normal manufacturing variation. Bedding colors, textures, stitching, folds, labels, and product presentation may not appear exactly the same on every device.

If you have questions about a bedding item before purchasing, please contact our support team.

5. Bedding Size and Fit

Product sizes are provided to help customers choose suitable bedding. Customers should review bed size, mattress height, pillow size, duvet size, and preferred coverage before placing an order.

Textile items may have slight measurement differences due to fabric construction, stitching, quilting, filling, washing, or production tolerance.

6. Orders

After an order is placed, you may receive an order confirmation by email. This confirmation means the order request has been received, but it does not guarantee final acceptance if an issue is found during review or processing.

We may refuse, limit, or cancel an order when necessary, including situations involving unavailable items, incorrect product information, pricing errors, payment issues, incomplete customer details, or activity that requires additional review.

If an order is canceled after payment has been made, any eligible refund will be handled through the original payment method.

7. Pricing and Availability

Product prices, discounts, availability, and promotional offers may change without prior notice.

We work to keep product and pricing information accurate. If an error is identified, we may correct the information, contact the customer, update the order where appropriate, or cancel the affected order.

Unless otherwise stated on the website, prices are listed in U.S. dollars.

8. Payment

Payments are processed through third-party payment providers. Aurelle Sleep™ does not store full payment card numbers on its website.

By submitting payment information, you confirm that you are authorized to use the selected payment method and that the information provided is accurate.

9. Shipping

Processing time, delivery estimates, tracking, shipping address accuracy, delayed shipments, and returned packages are explained in our Shipping Policy.

By placing an order, you agree to review and follow the terms described in that policy.

10. Returns and Refunds

Return requests, refund reviews, damaged items, incorrect items, cancellation requests, and related matters are handled according to our Return & Refund Policy.

Bedding and textile products must meet the return conditions described in that policy. Please review it before submitting a return or refund request.

11. Product Care and Use

Aurelle Sleep™ bedding products should be used for normal home bedding and bedroom styling purposes. Customers are responsible for following care instructions, washing guidance, sizing information, and product use recommendations where provided.

Improper washing, drying, bleaching, ironing, storage, handling, or use may affect the appearance, texture, fit, or condition of bedding items.

12. Website Content

All content on this website, including text, product descriptions, images, page layouts, product photos, graphics, logos, icons, and other materials, belongs to Aurelle Sleep™, its operating company, or authorized content providers.

You may not copy, reproduce, modify, distribute, sell, or use website content for commercial purposes without written permission.

13. User Conduct

When using this website, you agree not to:

• Use the website for unlawful or misleading purposes
• Submit false, incomplete, or unauthorized information
• Interfere with website security, functionality, or performance
• Upload, send, or introduce harmful code, spam, or disruptive material
• Copy or misuse website content without permission
• Use the website in a way that affects other customers’ ability to access or use it

14. Third-Party Services and Links

Our website may include tools, links, checkout services, payment services, shipping services, analytics tools, or other features provided by third parties.

These third-party services may have their own terms, policies, and privacy practices. Aurelle Sleep™ is not responsible for the content, availability, operation, or policies of third-party websites or services.

15. Privacy

Use of this website is also subject to our Privacy Policy. The Privacy Policy explains how certain information may be collected, used, shared, and managed when customers interact with our website.

16. Website Availability

We aim to keep the website available and functioning properly. However, access may occasionally be interrupted due to maintenance, updates, technical issues, carrier systems, third-party services, or circumstances outside our reasonable control.

We are not responsible for temporary interruptions, delays, or access limitations caused by factors beyond our reasonable control.

17. Limitation of Responsibility

To the extent permitted by applicable law, Aurelle Sleep™ and its operating company are not responsible for indirect, incidental, special, or consequential losses arising from use of the website, products, services, or inability to access the website.

Where responsibility cannot be excluded, our responsibility will be limited to the amount paid for the specific order related to the claim.

18. Updates to These Terms

We may revise these Terms from time to time. Updated Terms will be posted on this page.

Continued use of the website after updates are posted means you acknowledge the revised Terms.

19. General Interpretation

These Terms are intended to be interpreted in accordance with applicable laws and standard commercial practices within the United States.

If any section of these Terms is found to be invalid or unenforceable, the remaining sections will continue to apply.

20. Contact Information

If you have questions about these Terms of Service, please contact us using the information below:

Brand: Aurelle Sleep™
Company Name: Vivre Luxe
Address: 1933 S Broadway #1020, Los Angeles, CA 90007, United States
Phone: +1 (213) 745-4970
Email: orders@vivreluxe.com

Customer messages are reviewed during regular business days. Please include your order number when contacting us about an existing purchase.