Aurelle Sleep™ Return & Refund Policy

Please review this policy before submitting a request. If you need help with an order, our support team can be reached using the contact information listed at the bottom of this page.

1. Return Request Period

Customers may request a return within 30 days after the order has been delivered.

Please contact us before sending any item back. Returns shipped without prior contact or return instructions may not be accepted or processed correctly.

2. Return Eligibility

To be reviewed for a return, the item should meet the conditions below:

• The item is unused and in its original condition.
• The item has not been washed, slept on, stained, altered, or damaged by the customer.
• Original packaging, labels, inserts, tags, and accessories are included when available.
• The return request is submitted within the return period.
• The item is packed securely before being shipped back.

Bedding and textile items should be checked soon after delivery. If there is an issue with your order, contacting us early helps our team review the situation more efficiently.

3. Items That May Not Qualify for Return

Certain return requests may be declined depending on the item condition and request details. Examples may include:

• Items showing signs of use, washing, wear, stains, odors, or customer-caused damage.
• Bedding products that have been altered, repaired, modified, or handled in a way that changes their original condition.
• Items missing important packaging, labels, inserts, parts, or included accessories.
• Returns sent without first contacting our support team.
• Requests submitted after the return period has ended.
• Items damaged during return shipping due to insufficient packaging.

If you are unsure whether your item qualifies for return, please contact us before sending it back.

4. How to Start a Return

To request a return, please contact our support team by email:

Email: orders@vivreluxe.com

Please include the following information in your message:

• Your order number
• The email address used at checkout
• The item you would like to return
• A short explanation of your request
• Photos if the item arrived damaged, incorrect, missing parts, or visibly affected

After reviewing your request, our team will provide return instructions if the return is approved. Please do not mail the item back until return instructions have been provided.

5. Return Shipping

Unless the item arrived damaged, defective, or incorrect, customers are generally responsible for return shipping costs.

We recommend using a trackable shipping method for returns. Aurelle Sleep™ is not responsible for return packages that are lost, delayed, misdelivered, or damaged during carrier transit.

Returned bedding items should be packed carefully to help protect the fabric, packaging, and included components during shipment.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, visibly defective, missing included parts, or different from what you ordered, please contact us within 48 hours of delivery.

To help us review the issue, please include:

• Your order number
• Clear photos of the item
• Photos of the outer packaging
• Photos showing the issue clearly
• A brief description of what happened

Once the information is received, our team will review the details and provide the next available resolution based on the situation.

7. Refund Review Process

After an approved return is received, the item will be inspected before the refund decision is completed.

If the returned item meets the required conditions, the refund will be issued to the original payment method used for the order.

Refund posting time may vary depending on the bank, card issuer, or payment provider. In many cases, approved refunds may take 5–10 business days to appear after processing.

8. Partial or Declined Refunds

A refund may be reduced or declined if the returned item does not meet the required return conditions.

This may happen if the item is used, washed, stained, damaged after delivery, missing components, returned late, or sent back without following the provided return instructions.

9. Exchanges

Aurelle Sleep™ does not process direct exchanges at this time.

If you would like a different item, size, color, or bedding style, we recommend placing a new order and submitting a return request for the original item if it meets the return conditions.

10. Order Cancellations

Cancellation requests should be submitted as soon as possible after placing an order.

If the order has not yet been processed, packed, or shipped, we will do our best to assist. Once an order has entered processing or shipment, cancellation may no longer be available.

11. Late or Missing Refunds

If your refund has been approved but has not appeared yet, please first check with your bank, card issuer, or payment provider.

Some providers may take additional time to post the refund to your account. If you still need assistance after checking with your payment provider, please contact our support team.

12. Contact Information

If you have questions about returns, refunds, cancellations, damaged items, or incorrect orders, please contact us using the information below:

Brand: Aurelle Sleep™
Company Name: Vivre Luxe
Address: 1933 S Broadway #1020, Los Angeles, CA 90007, United States
Phone: +1 (213) 745-4970
Email: orders@vivreluxe.com

Customer messages are reviewed during regular business days. Please include your order number when contacting us about an existing purchase.