Aurelle Sleep™ Shipping Policy

1. Order Preparation

Orders are typically prepared within 1–2 business days after payment has been successfully completed.

Orders are reviewed and prepared on regular business days, Monday through Friday, excluding public holidays. Orders placed during weekends or holidays will begin processing on the next available business day.

Once an order has been processed, packed, and handed to the shipping carrier, the package will move through the carrier’s delivery system.

2. Estimated Transit Time

For orders shipped within the United States, the estimated shipping transit time is generally:

3–5 business days after shipment

This estimate begins after the package has been transferred to the carrier. Delivery timing may vary by location, carrier route, weather, holidays, or high-volume shipping periods.

3. Total Estimated Delivery Time

Total estimated delivery time includes both order preparation and carrier transit.

• Order preparation: 1–2 business days
• Carrier transit: 3–5 business days
• Estimated total delivery time: 4–7 business days

These timeframes are estimates and may change due to carrier operations, regional delivery conditions, seasonal demand, or circumstances outside our control.

4. Shipping Fees

Shipping fees are displayed at checkout before the order is completed.

Available shipping methods, rates, discounts, or promotional shipping options may vary. Any available shipping option and cost will be shown during checkout before payment is submitted.

5. Tracking Information

After an order ships, a shipping confirmation email will be sent when tracking information is available.

Customers may use the tracking number to review shipment progress through the carrier’s tracking system. Tracking updates may not appear immediately after a label is created, and some carriers may need additional time to scan the package into their network.

6. Shipping Address Accuracy

Customers are responsible for entering a complete and accurate shipping address at checkout.

Aurelle Sleep™ is not responsible for delivery delays, failed delivery attempts, returned packages, or misdelivery caused by incorrect, incomplete, or outdated address information provided by the customer.

If you notice an address error after placing an order, please contact us as soon as possible. We will do our best to assist before the order is processed or shipped.

7. Delivery Delays

We work with shipping carriers to support timely delivery, but occasional delays may happen.

Possible causes may include:

• Carrier processing delays
• Weather conditions
• High-volume shipping periods
• Incorrect or incomplete delivery information
• Regional service interruptions
• Public holidays or local delivery restrictions

Once a package has been transferred to the carrier, the final delivery schedule is managed by the carrier.

8. Delayed or Missing Tracking Updates

If your package appears delayed, please first review the tracking information provided in your shipping confirmation email.

If tracking has not updated for an extended period, you may contact the carrier for additional details. You may also contact our support team, and we will assist where possible based on the shipment information available.

9. Undeliverable or Returned Packages

A package may be returned to sender if the shipping address is incorrect, delivery attempts are unsuccessful, or the shipment is not claimed within the carrier’s holding period.

If a package is returned to us, we may contact the customer regarding available next steps. Additional shipping fees may apply if reshipment is requested.

10. Shipping Availability

Aurelle Sleep™ currently ships orders within the United States.

Shipping availability may change over time. Any available shipping options will be shown at checkout.

11. Contact Information

If you have questions about shipping, tracking, delivery, address updates, or returned packages, please contact us using the information below:

Brand: Aurelle Sleep™
Company Name: Vivre Luxe
Address: 1933 S Broadway #1020, Los Angeles, CA 90007, United States
Phone: +1 (213) 745-4970
Email: orders@vivreluxe.com

Customer messages are reviewed during regular business days. Please include your order number when contacting us about a shipment.